Case Study: Flagship Group

As part of our initial commission, we were immediately able to provide an Operations Director and two Heads of Service to embed within Flagship.

Lumensol provided Quantity Surveyors to support Flagship's commercial team around the management of subcontractors. This process involved improving and implementing structures, processes, and increased scrutiny around payments and contract management.

Using our Ilumen8 data analytics and management tool, we were able to provide Flagship management with clarity in performance and help identify ongoing issues. Using Ilumen8, and led by our data team, we were able to intervene and increase performance in several areas.

Flagship identified a significant skill gap in the back-office function, and throughout our engagement, the Lumensol team spent time upskilling Flagship staff to ensure that they had the skill and confidence to deliver the new service upon our exit.

"A real key to this transformation has been that the Lumensol team have fully embedded themselves in the service, from the outside it would be impossible to tell that the Lumensol team weren’t staff members. At all times, they have listened to the business, adopted its culture and helped me deliver my vision for the service.

We had significant skill gaps in the back-office function, and Lumensol have spent a lot of their time upskilling the staff so when they do exit, we will have the skills and confidence to continue to deliver the new service.

Although we are principally a DLO, one of our weakest areas was around the commercial management of subcontractors. They provided some QS support, who provided some structures, process and scrutiny around payments and contract management and have embedded this in the team. We saw a significant reduction in over claims by subcontractors and have terminated three contractors for performance issues, something we rarely did previously.

They also provided their Ilumen8 platform, which has been pivotal. It gave management and operators the clarity in performance but with the ability to break the service down to allow the team to identify problems, put relevant interventions in place and see the impact of those interventions. I don’t believe we would have been able to deliver our improvements without this technology. It was an exceptionally simple implementation, led by the Lumensol team, and they have continued to develop the product as we needed quickly because they have the capacity without the competing demands often found in internal teams.

Lumensol are extremely easy to work with and, because they come from an operations background, not a consultant background, they really understand what is needed to make changes and how to implement them. They have gone above and beyond to support Flagship, to the point that we have commissioned them to do two other significant pieces of work for us.

I would highly recommend them to anyone who needs to successfully go on the same journey as Flagship have."

Garry Knights

Director of Strategic Asset Management

Flagship Group